Warranty Policy
We are committed towards providing a seamless customer experience, even after the purchase is completed. Our warranty policy is designed to make the customer’s post purchase journey smooth and memorable.
3 Years Limited Warranty
Brand Concepts Ltd (Juicy Couture) is very proud to stand by the quality of the travel bags, backpacks, business cases, handbags and leather accessories that it sells. When the products are used under normal conditions for which they are designed, these products are warranted to be free from manufacturing defects for the warranty time period.
In the unlikely event of manufacturing defects, we repair or replace the product based on personal discretion. To claim the warranty, you need to either register yourself at the time of purchase (From Jan 2025) or/ and share the following essentials with us (prior Jan 2025 purchases):
- Proof of purchase
- Picture of the product with the defect
The warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, scratches, dents, normal wear and tear or transport damage (by airlines for example).
In the unlikely event of any manufacturing defect, we provide dedicated customer assistance along with repair or replacement of the product.
If an identical replacement isn’t available, we provide you with compensation of comparable value.
If an airline or the airport authority damages your product, contact them immediately to file a claim.
You can fill the warranty claim form with the required details to process your claim. Please note that for repairing the luggage bag you will have to visit or send the product to either your nearest Juicy Couture store or to the nearest authorized store.
The cost for sending the product to our service center/ store will be covered by you, although we repair and return your product within 15 working days with free shipping.
*3 years warranty = 5 years warranty
Register your warranty online and get an additional 2-year extended warranty!
Limited Warranty
Brand Concepts Ltd (Juicy Couture) is very proud to stand by the quality of the travel bags, backpacks, business cases, handbags and leather accessories that it sells. When the products are used under normal conditions for which they are designed, these products are warranted to be free from manufacturing defects for the warranty time period.
The warranty time for:
- Leather accessories and handbags: 6 months
In the unlikely event of manufacturing defects, we will repair or replace the product based on our personal discretion. To claim the warranty, you need to either register yourself at the time of purchase (From Jan 2025) or/ and share the following essentials with us (prior Jan 2025 purchases):
- Proof of purchase
- Picture of the product with the defect
The warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear.
If an identical replacement isn’t available, we provide you with compensation of comparable value.
You can fill the warranty claim form with the required details to process your claim. Please note that for repairing the luggage bag you will have to visit or send the product to either your nearest Juicy Couture store or to the nearest authorized store.
The cost for sending the product to our service center/ store will be covered by you, although we repair and return your product within 15 working days with free shipping.
We appreciate your cooperation in this process, as it helps us to provide a timely and efficient resolution to any issues with our products. Please let us know if you have any further questions or concerns regarding the replacement process at Phone: +91-9755553051, +91 8827661616 or you can write to us at info@juicycouture.in, customercare@brandconcepts.in.